Legislation, In force, South Australia
South Australia: National Energy Retail Law (South Australia) Act 2011 (SA)
An Act to establish a national energy customer framework for the regulation of the retail supply of energy to customers; to make provision for the relationship between the distributors of energy and the consumers of energy; and for other purposes.
          South Australia
National Energy Retail Law (South Australia) Act 2011
An Act to establish a national energy customer framework for the regulation of the retail supply of energy to customers; to make provision for the relationship between the distributors of energy and the consumers of energy; and for other purposes.
Contents
Part 1—Preliminary
1	Short title
2	Commencement
3	Interpretation
Part 2—Application of National Energy Retail Law
4	Application of National Energy Retail Law
5	Application of regulations under National Energy Retail Law
6	Interpretation of certain expressions
7	Exclusion of legislation of this jurisdiction
Part 3—Related matters
8	Conferral of functions and powers on Commonwealth bodies to act in this jurisdiction
9	Extension of reading‑down provision
10	Regulation‑making power for purposes of National Retail Energy Law (South Australia)
Part 4—Provisions applying in South Australia as host jurisdiction
11	Interpretation
12	Regulations
13	Minister authorised to exercise powers under the national scheme
14	Exclusion of legislation of this jurisdiction
Part 5—Implementation of national law in South Australia
Division 1—Preliminary
15	Preliminary
Division 2—Application of law—electricity
16	Application of law—electricity
Division 3—South Australian arrangements
17	Consumption thresholds
18	Standing offer prices
19	Small market offer customers
21	Retailer of last resort scheme
22	Small compensation claims regime
23	Minimum standards of service for customers
24	Late payment fees
25	Immunity in relation to failure to supply electricity
Division 4—Miscellaneous
26	Application of Essential Services Commission Act 2002
27	Delegation by Minister
28	Extension of AER functions and powers
29	Regulations
30	Review
Part 6—Validation of instruments and decisions of AER—energy retail laws
31	Validation of instruments and decisions made by AER
32	AER—authorisation of preparatory steps
Part 7—Transitional provisions
33	Interpretation
34	Conditions—exempt entities
35	Customer contracts—electricity
36	Customer connection contracts—electricity
37	Customer contracts—gas
38	Customer connection contracts—gas
39	Complaints and dispute resolution
40	Provision of information and assistance by Commission
41	Transitional regulation‑making power
Schedule—National Energy Retail Law
Part 1—Preliminary
Division 1—Citation and interpretation
1	Citation
2	Interpretation
2A	Natural gas equivalent
3	Application of Law, National Regulations and Rules in this jurisdiction
3A	Application to prescribed covered gas
4	Meaning of civil penalty provision and conduct provision
4A	Civil penalty amounts for breaches of civil penalty provisions
5	Meaning of customer and associated terms
6	Provisions relating to consumption thresholds for business customers
7	Classification and reclassification of customers
7A	Related bodies corporate
8	Interpretation generally
8A	Savings and transitionals
Division 2—Matters relating to participating jurisdictions
9	Participating jurisdictions
10	Ministers of participating jurisdictions
11	Local area retailers
12	Nominated distributors
Division 3—National energy retail objective and policy principles
13	National energy retail objective
13AA	National Regulations may prescribe matters for national energy retail objective
13A	Innovative trial principles
14	MCE statements of policy principles
Division 4—Operation and effect of National Energy Retail Rules
15	Rules to have force of law
Division 5—Application of this Law and the Rules to forms of energy
16	Application of Law and Rules to energy
Division 6—Miscellaneous
17	Extraterritorial operation of Law
18	Law binds the State
Part 2—Relationship between retailers and small customers
Division 1—Preliminary
19	Application of this Part
Division 2—Customer retail contracts generally
20	Kinds of customer retail contracts
Division 3—Standing offers and standard retail contracts for small customers
21	Model terms and conditions
22	Obligation to make offer to small customers
23	Standing offer prices
24	Presentation of standing offer prices
25	Adoption of form of standard retail contract
26	Formation of standard retail contract
27	Obligation to comply with standard retail contract
28	Variation of standard retail contract
29	Standard retail contract to be consistent with model terms and conditions
30	Duration of standard retail contract
31	Satisfaction of designated retailer's obligation to make standing offer by making market offer to certain small customers
32	Rules
Division 4—Market retail contracts for small customers
33	Formation of market retail contracts
34	Minimum requirements for market retail contracts
35	Variation of market retail contract
36	Market retail contract to be consistent with minimum requirements of the Rules
37	Presentation of market offer prices
Division 5—Explicit informed consent
38	Requirement for explicit informed consent for certain transactions
39	Nature of explicit informed consent
40	Record of explicit informed consent
41	No or defective explicit informed consent
42	Rules
Division 6—Customer hardship
43	Customer hardship policies
44	Minimum requirements for customer hardship policy
45	Approval of customer hardship policy or variation
46	Obligation of retailer to communicate customer hardship policy
47	General principle regarding de‑energisation (or disconnection) of premises of hardship customers
48	Consistency of market retail contract with hardship policy
49	Rules
Division 7—Payment plans
50	Payment plans
51	Debt recovery
52	Rules
Division 8—Energy marketing
53	Energy Marketing Rules
Division 9—Deemed customer retail arrangements
54	Deemed customer retail arrangement for new or continuing customer without customer retail contract
55	Terms and conditions of deemed customer retail arrangements
Division 10—Prepayment meter systems
56	Use of prepayment meter systems only in jurisdictions where permitted
57	Contractual arrangements for use of prepayment meter systems
58	Use of prepayment meter systems to comply with energy laws
59	Persons on life support equipment
60	Rules
Division 11—AER Retail Pricing Information Guidelines and price comparator
61	AER Retail Pricing Information Guidelines for presentation of standing and market offer prices
62	Price comparator
63	AER information gathering powers for pricing guidelines and comparator
Division 12—Large customers—responsibility for energy consumed
64	Large customer consuming energy at premises
Part 3—Relationship between distributors and customers
Division 1—Preliminary
65	Application of this Part
Division 2—Obligation to provide customer connection services
66	Obligation to provide customer connection services
Division 3—Customer connection contracts generally
67	Kinds of customer connection contracts
Division 4—Deemed standard connection contracts
68	Model terms and conditions
69	Adoption of form of deemed standard connection contract
70	Formation of deemed standard connection contract
71	Obligations to comply with deemed standard connection contract and to bill retailer
72	Variation of deemed standard connection contract
73	Deemed standard connection contract to be consistent with model terms and conditions
74	Duration of deemed standard connection contract
Division 5—Deemed AER approved standard connection contracts
75	Submission and approval of form of standard connection contracts for large customers
76	Formation of deemed AER approved standard connection contract
77	Amendment and replacement of form of deemed AER approved standard connection contract
Division 6—Negotiated connection contracts
78	Negotiated connection contracts
Part 4—Small customer complaints and dispute resolution
79	Definitions
80	Role of energy ombudsman
81	Standard complaints and dispute resolution procedures
82	Complaints made to retailer or distributor for internal resolution
83	Complaints made or disputes referred to energy ombudsman
84	Functions and powers of energy ombudsman
85	Information and assistance requirements
86	Retailers and distributors to be members of scheme
87	Rules
Part 5—Authorisation of retailers and exempt seller regime
Division 1—Prohibition on unauthorised selling of energy
88	Requirement for authorisation or exemption
Division 2—Application for and issue of retailer authorisation
89	Applications
90	Entry criteria
91	Public notice and submissions
92	Deciding application
93	Conditions
94	Notice of decision to grant application
95	Deemed refusal
96	Issue and public notice of retailer authorisation
96A	Retailer authorisation may be held jointly
97	Notice of refusal
98	Duration of retailer authorisation
99	Variation of retailer authorisation
100	Form of energy authorised to be sold
Division 3—Transfer of retailer authorisation
101	Transfer only by application
102	Applying for transfer
103	Deciding transfer application
104	Application of application process to transfers
104A	Change in legal structures
Division 4—Surrender of retailer authorisation
105	Surrender of retailer authorisation
106	Transfer of customers following surrender
Division 5—Revocation of retailer authorisation
107	Power to revoke retailer authorisation
108	Transfer of customers following revocation
Division 6—Exemptions
109	Definitions
110	Power to exempt
111	Power to revoke exemption
112	Conditions
113	Rules
114	Manner in which AER performs AER exempt selling regulatory functions or powers
115	Exempt seller related factors
116	Customer related factors
Division 7—Miscellaneous
117	AER Retailer Authorisation Guidelines
118	AER Exempt Selling Guidelines
119	Public Register of Authorised Retailers and Exempt Sellers
120	Revocation process—retailer authorisations and exemptions
Part 5A—AER trial waiver functions
121A	Definitions
121B	Interpretative matters
121C	Trial waiver
121D	Conditions of trial waiver
121E	Consultation on trial waiver
121F	Publication etc of trial waiver
121G	Duration of trial waiver
121H	Extension of trial waiver
121I	Compliance with trial waiver
121J	Revocation of trial waiver
121K	Other matters
Part 6—Retailer of last resort scheme
Division 1—Preliminary
121	Purpose of this Part
122	Definitions
Division 2—Registration of RoLRs
123	RoLR criteria
124	Expressions of interest for registration as a RoLR
125	Appointment and registration as a default RoLR
126	Registration of additional RoLRs
127	Register of RoLRs
128	Termination of registration as a RoLR
129	New basis for registration as a RoLR
Division 3—Contingency events
130	AER's powers
131	Confidentiality provisions
Division 4—Appointment of designated RoLRs
132	Designation of registered RoLR for RoLR event
133	Criteria for RoLR designation
134	Appointment of more than one designated RoLR for RoLR event
135	AER RoLR Guidelines
Division 5—Declaration of RoLR event
136	Issue of RoLR notice
137	RoLR notice—direction for gas
138	Service and publication of RoLR notice
139	Publication requirements for RoLR events
140	Transfer of responsibility
141	Termination of customer retail contracts
142	Revocation of retailer authorisation
143	Compliance requirements following service of RoLR notice
144	RoLR Procedures
Division 6—Arrangements for sale of energy to transferred customers
145	Contractual arrangements for sale of energy to transferred small customers
146	Contractual arrangements for sale of energy to transferred large customers
147	Duration of arrangements for small customers
148	Duration of arrangements for large customers
Division 7—Information requirements
Subdivision 1—Preliminary
149	Operation of this Division
Subdivision 2—General obligation to notify AER
150	Information to be provided to AER by AEMO and retailers
Subdivision 3—Serving and making of RoLR regulatory information notices
151	Meaning of RoLR regulatory information notice
152	Service of RoLR regulatory information notice
Subdivision 4—Form and content of RoLR regulatory information notices
153	Form and content of RoLR regulatory information notice
154	Further provision about the information that may be described in a RoLR regulatory information notice
155	Further provision about manner in which information must be provided
Subdivision 5—Compliance with RoLR regulatory information notices
156	Compliance with RoLR regulatory information notices
157	Provision of information obtained from RoLR regulatory information notice
Subdivision 6—General
158	Providing false or misleading information
159	Person cannot rely on duty of confidence to avoid compliance with RoLR regulatory information notice
160	Legal professional privilege not affected
161	Protection against self-incrimination
Division 8—RoLR plans
162	RoLR plans
163	Contents of RoLR plans
Division 9—RoLR cost recovery schemes
164	Operation of this Division, schemes and determinations
165	RoLR cost recovery
166	RoLR cost recovery schemes
167	RoLR cost recovery scheme distributor payment determination
168	Amendment of schemes and determinations
Division 10—Miscellaneous
169	Information to be included in customer retail contracts
170	Application for retailer authorisation by failed retailer or associate
171	Reimbursement of insolvency official
172	AER report on RoLR event
173	Immunity
174	Authorised disclosure of information
175	Corporations Act displacement
Part 7—Small compensation claims regime
Division 1—Preliminary
176	Small compensation claims regime
177	Definitions
178	Claimable incidents—meaning
179	Compensable matters—meaning
180	Maximum amount—meaning
181	Minimum amount—meaning
182	Median amount—meaning
183	Repeat claimant—meaning
184	AER determinations of minimum amount, median amount and repeated claims maximum number
Division 2—Compensation generally
185	When compensation is payable
186	Duty of distributor to provide information and advice
Division 3—Claims process
187	Making of claims
188	Claims for less than the minimum amount
189	Claims for more than the maximum amount
190	Confirmation of claims involving property damage
191	Claims for amounts within the mandatory range
192	Claims for amounts in the discretionary range
193	Claims by repeat claimants
194	Distributor to reimburse customer for reasonable costs of claim
195	Rejection of claims
196	Distributor to advise customer of reasons for reducing or rejecting claim and of review rights
197	Small customer complaint or dispute resolution
Division 4—Payment of compensation
198	Method of payment
199	Finality of payment of compensation
Division 5—Miscellaneous
200	Other remedies
201	Payment of compensation not to be admission of fault, negligence or bad faith
202	Requirement to keep records on regime activities
203	Rules
Part 8—Functions and powers of the Australian Energy Regulator
Division 1—General
204	Functions and powers of AER (including delegations)
205	Manner in which AER performs AER regulatory functions or powers
Division 2—General information gathering powers
206	Power to obtain information and documents
Division 3—Disclosure of confidential information held by AER
207	Confidentiality
208	Authorised disclosure of information given to AER in confidence
209	Disclosure with prior written consent is authorised
210	Disclosure for purposes of court and tribunal proceedings and to accord natural justice
210A	Disclosure of information to Energy Security Board
211	Disclosure of information given to AER with confidential information omitted
212	Disclosure of information given in confidence does not identify anyone
213	Disclosure of information that has entered the public domain
214	Disclosure of protected information authorised if detriment does not outweigh public benefit
Division 4—Miscellaneous matters
215	Consideration by the AER of submissions or comments made to it under this Law or the Rules
216	Use of information provided under a notice under Division 2
217	AER to inform certain persons of decisions not to investigate breaches, institute proceedings or serve infringement notices
218	AER Guidelines
219	Single documentation
220	Use of information
Part 9—Functions and powers of the Australian Energy Market Commission
Division 1—General
221	Functions and powers of the AEMC
222	Delegations
223	Confidentiality
224	AEMC must have regard to national energy retail objective
224A	Targets statement for greenhouse gas emissions targets
225	AEMC must have regard to MCE statements of policy principles in relation to Rule making and reviews
Division 2—Rule making functions and powers of the AEMC
226	Rule making powers
Division 3—Committees, panels and working groups of the AEMC
227	Establishment of committees and panels and working groups
Division 4—MCE directed reviews
228	MCE directions
229	Terms of reference
230	Notice of MCE directed review
231	Conduct of MCE directed review
Division 5—Other reviews
232	Reviews by AEMC
Division 6—Miscellaneous
233	Fees
234	Confidentiality of information
Part 10—National Energy Retail Rules
Division 1—General
Subdivision 1—Interpretation
235	Definitions
Subdivision 2—Rule making test
236	Application of national energy retail objective
236A	AEMC must take into account innovative trial principles in certain cases
Division 2—National Energy Retail Rules generally
237	Subject matters of Rules
Division 3—Minister initiated National Energy Retail Rules
Subdivision 1—Initial Rules made by Minister
238	South Australian Minister to make initial National Energy Retail Rules
238AA	South Australian Minister to make initial Rules relating to regulatory sandboxing
238A	South Australian Minister may make initial Rules related to consumer protections and smart meters
238AB	South Australian Minister may make initial Rules relating to stand‑alone power systems
238AC	South Australian Minister may make initial Rules relating to national energy retail objective
238AD	South Australian Minister to make initial Rules relating to other gases
Subdivision 2—Rules made by Minister from time to time
238B	South Australian Minister may make Rules on recommendation of MCE and Energy Security Board
Division 4—Subsequent Rules and rule amendment procedure
239	Subsequent rule making by AEMC
240	Rules relating to MCE or Ministers of participating jurisdictions require MCE consent
241	AEMC must not make Rules that create criminal offences or impose civil penalties for breaches
242	Documents etc applied, adopted and incorporated by Rules to be publicly available
243	Initiation of making of a Rule
244	AEMC may make more preferable Rule in certain cases
245	AEMC may make Rules that are consequential to a Rule request
246	Content of requests for Rules
247	Waiver of fee for Rule requests
248	Consolidation of 2 or more Rule requests
249	Initial consideration of request for Rule
250	AEMC may request further information from Rule proponent in certain cases
251	Notice of proposed Rule
252	Publication of non-controversial or urgent final Rule determination
252A	Publication of final Rule determination for trial Rule
253	"Fast track" Rules where previous public consultation by energy regulatory body or an AEMC review
254	Right to make written submissions and comments
255	AEMC may hold public hearings before draft Rule determination
256	Draft Rule determinations
257	Right to make written submissions and comments in relation to draft Rule determination
258	Pre-final Rule determination hearings
259	Final Rule determination
260	Proposal to make more preferable Rule
261	Making of Rule
262	Operation and commencement of Rule
262A	Extension of trial Rule
262B	AEMC may impose requirements on proponent of trial project on making trial Rule
262C	AEMC may revoke trial Rule on recommendation of AER
262D	Special provision for revocation of trial Rule
263	Rule that is made to be published on website and made available to the public
264	AEMC must publish and make available up to date versions of Rules
265	Evidence of the National Energy Retail Rules
Division 5—Miscellaneous provisions relating to Rule making by the AEMC
266	Extensions of periods of time in Rule making procedure
267	AEMC may extend period of time for making of final Rule determination for further consultation
268	AEMC may publish written submissions and comments unless confidential
269	AEMC must publicly report on Rules not made within 12 months of public notification of requests
Part 11—National Energy Retail Regulations
270	General regulation-making power for this Law
271	Specific regulation‑making power
Part 12—Compliance and performance
Division 1—AER compliance regime
272	Obligation of AER to monitor compliance
273	Obligation of regulated entities to establish arrangements to monitor compliance
274	Obligation of regulated entities to provide information and data about compliance
275	Compliance audits by AER
276	Compliance audits by regulated entities
277	Carrying out of compliance audits
278	Cost of compliance audits
279	Compliance reports
280	Contents of compliance reports
281	AER Compliance Procedures and Guidelines
Division 2—AER performance regime
282	Obligation of regulated entities to provide information and data about performance
283	Performance audits—hardship
284	Retail market performance reports
285	Contents of retail market performance reports
286	AER Performance Reporting Procedures and Guidelines
287	Hardship program indicators
Part 13—Enforcement
Division 1—Enforceable undertakings
288	Enforceable undertakings
Division 2—Proceedings generally
289	Instituting civil proceedings under this Law
290	Time limit within which proceedings may be instituted
Division 3—Proceedings for breaches of this Law, the National Regulations or the Rules
291	AER proceedings for breaches of this Law, the National Regulations or the Rules that are not offences
292	Proceedings for declaration that a person has breached a conduct provision
293	Actions for damages by persons for breach of conduct provision
Division 4—Matters relating to breaches of this Law, the National Regulations or the Rules
294	Matters for which there must be regard in determining amount of civil penalty
295	Breach of a civil penalty provision is not an offence
296	Breaches of civil penalty provisions involving continuing failure
297	Conduct in breach of more than one civil penalty provision
298	Persons involved in breach of civil penalty provision or conduct provision
299	Attempt to breach a civil penalty provision
300	Civil penalties payable to the Commonwealth
300A	Indexation of civil penalty amounts
300B	Indexation of criminal penalties
Division 5—Judicial review of decisions under this Law, the National Regulations and the Rules
301	Definition
302	Applications for judicial review of decisions of the AEMC
Division 6—Further provision for corporate liability for breaches of this Law
303	Definition
304	Offences and breaches by corporations
305	Corporations also in breach if officers and employees are in breach
Division 7—Application of provisions of NGL
306	Tribunal review of information disclosure decision
307	Costs in a review
308	Infringement notices
309	Search warrants
Part 14—Evidentiary matters
Division 1—Publication on websites
310	Definitions
311	Publication of decisions on websites
Division 2—Evidentiary certificates
312	Definitions
313	Evidentiary certificates—AER
314	Evidentiary certificates—AEMC
Division 3—Time of commencement of a Rule
315	Time of commencement of a Rule
Part 15—General
316	Immunity in relation to failure to supply energy
317	Distributor—retailer mutual indemnity
318	Immunity in relation to personal liability of AEMC officials
319	Giving of notices and other documents under Law or Rules
320	Law and the Rules to be construed not to exceed legislative power of Legislature
321	Penalty privilege
322	Court may grant relief from liability
Schedule 1—Savings and transitionals
Part 1—Transitional provision related to AEMC rule making powers
1	AEMC rule making powers
Part 2—Transitional provision related to stand‑alone power systems
2	Transitional provision related to stand‑alone power systems
Part 3—Savings and transitional provisions related to Ministerial Council on Energy amendments
2A	Definitions
3	References to Ministerial Council on Energy
4	Rights under certain change of law provisions in agreements or deeds not to be triggered
5	Rights under contracts etc
6	Saving of decisions etc
Part 4—Transitional provisions related to national energy retail objective amendments
7	Definitions
8	When amended objective takes effect for particular matters
9	Application of national energy retail objective to particular matters in progress on start day
10	Administrative guidance for decisions under clause 9(3)
11	Administrative guidance about value of greenhouse gas emissions
12	Validation of things done in relation to Rules before commencement
Part 5—Transitional provisions related to other gas amendments
13	Definition
14	Retailer authorisations
15	Exempt sellers
16	RoLR arrangements
Legislative history
The Parliament of South Australia enacts as follows:
Part 1—Preliminary
1—Short title
This Act may be cited as the National Energy Retail Law (South Australia) Act 2011.
2—Commencement
	(1)	This Act will come into operation on a day to be fixed by proclamation.
	(2)	Section 27(6) of the Legislation Interpretation Act 2021 does not apply to this Act or a provision of this Act.
3—Interpretation
	(1)	For the purposes of this Act, the local application provisions of this Act are the provisions of this Act other than the National Energy Retail Law set out in the Schedule.
	(2)	In the local application provisions of this Act—
National Energy Retail Law (South Australia) means the provisions in operation in this jurisdiction because of section 4 of this Act.
	(3)	Terms used in the local application provisions of this Act and also in the National Energy Retail Law set out in the Schedule to this Act have the same meanings in those provisions as they have in that Law.
	(4)	This section does not apply to the extent that the context or subject matter otherwise indicates or requires.
Part 2—Application of National Energy Retail Law
4—Application of National Energy Retail Law
	(1)	Despite the commencement of the Schedule to this Act, the National Energy Retail Law will not apply in this jurisdiction until a day fixed by the Governor by proclamation made under this section.
	(2)	The Governor may, in acting under subsection (1), suspend the operation of specified provisions of the National Energy Retail Law, insofar as it applies in South Australia—
	(a)	until a later day specified in the proclamation under that subsection; or
	(b)	until a day or days to be fixed by subsequent proclamation or proclamations.
	(3)	The National Energy Retail Law set out in the Schedule to this Act, applying in South Australia by virtue of the operation of this section from the day fixed under subsection (1)—
	(a)	may be referred to as the National Energy Retail Law (South Australia); and
	(b)	as so applying, is a part of this Act.
5—Application of regulations under National Energy Retail Law
From the day fixed under section 4(1), the regulations in operation for the time being under the National Energy Retail Law—
	(a)	apply as regulations in force for the purposes of the National Energy Retail Law (South Australia); and
	(b)	as so applying may be referred to as the National Energy Retail Regulations (South Australia).
6—Interpretation of certain expressions
In the National Energy Retail Law (South Australia) and the National Energy Retail Regulations (South Australia)—
National Energy Retail Law or this Law means the National Energy Retail Law (South Australia);
the jurisdiction or this jurisdiction means the State of South Australia.
7—Exclusion of legislation of this jurisdiction
	(1)	The following Acts of this jurisdiction do not apply to the National Energy Retail Law (South Australia) or to instruments made under that Law:
	(a)	the Legislation Interpretation Act 2021;
	(b)	the Legislative Instruments Act 1978.
	(2)	Subsection (1) does not apply to a regulation made under section 10 for the purposes of the National Energy Retail Law (South Australia).
	(3)	AEMO is an exempt agency for the purposes of the Freedom of Information Act 1991.
Part 3—Related matters
8—Conferral of functions and powers on Commonwealth bodies to act in this jurisdiction
	(1)	A Commonwealth body has power to do acts in or in relation to this State in the performance or exercise of a function or power expressed to be conferred on the Commonwealth body by the national energy retail legislation of another participating jurisdiction.
	(2)	In this section—
Commonwealth body means—
	(a)	AER; or
	(b)	the Tribunal.
9—Extension of reading‑down provision
	(1)	Section 320 of the National Energy Retail Law (South Australia) has effect in relation to the operation of any provision of this Act as if the provision formed part of that Law.
	(2)	Subsection (1) does not limit the effect that a provision would validly have apart from the subsection.
10—Regulation‑making power for purposes of National Retail Energy Law (South Australia)
The Governor may make such regulations, including regulations constituting local instruments, as are contemplated by the National Energy Retail Law (South Australia) as being made under this Act as the application Act of this jurisdiction.
Part 4—Provisions applying in South Australia as host jurisdiction
11—Interpretation
In this Part—
National Energy Retail Law means the National Energy Retail Law, as amended from time to time, set out in the Schedule.
12—Regulations
	(1)	The Governor is authorised to exercise the power to make regulations conferred on the Governor by the National Energy Retail Law for the purposes of that Law.
	(2)	The Governor may act under this section even if the National Energy Retail Law is yet to apply in this jurisdiction under section 4.
13—Minister authorised to exercise powers under the national scheme
	(1)	The Minister is authorised to exercise the power to make rules conferred on the Minister—
	(a)	by the National Energy Retail Law; or
	(b)	by amendments made to the National Electricity Law or the National Gas Law by the Statutes Amendment (National Energy Retail Law) Act 2011.
	(2)	If the national energy retail legislation of another jurisdiction confers a function or power on the Minister, the Minister—
	(a)	may perform that function or exercise that power; and
	(b)	may do all things necessary or convenient to be done in connection with the performance or exercise of that function or power.
	(3)	The Minister may act under this section even if the National Energy Retail Law is yet to apply in this jurisdiction under section 4.
14—Exclusion of legislation of this jurisdiction
	(1)	The Legislative Instruments Act 1978 does not apply to a regulation made by the Governor under the National Energy Retail Law.
	(2)	The Legislative Instruments Act 1978 does not apply to rules made under the National Energy Retail Law.
Part 5—Implementation of national law in South Australia
Division 1—Preliminary
15—Preliminary
	(1)	In this Part—
Commission means the Essential Services Commission established under the Essential Services Commission Act 2002.
	(2)	Part 2 applies subject to the operation of this Part.
Division 2—Application of law—electricity
16—Application of law—electricity
Insofar as the National Energy Retail Law applies to electricity, the National Energy Retail Law (South Australia)—
	(a)	will only apply in relation to the sale of electricity to customers whose premises are connected, or to be connected, to the interconnected national electricity system within the meaning of the NEL; and
	(b)	will not apply in relation to any area prescribed by the regulations for the purposes of this paragraph.
Division 3—South Australian arrangements
17—Consumption thresholds
	(1)	Despite section 6 of the National Energy Retail Law (South Australia), the Governor may, by regulation made under this section for the purposes of the consumption thresholds referred to in section 5 of that Law—
	(a)	determine or make provision for determining the upper consumption thresholds and lower consumption thresholds for business customers; and
	(b)	prescribe a procedure for reviewing consumption thresholds so determined.
	(2)	In connection with the operation of subsection (1)—
	(a)	without limitation, a regulation made for the purposes of that subsection may differ in its application to different classes of business customers or different regulatory requirements, or both; and
	(b)	a regulation made for the purposes of that subsection will apply to the exclusion of any inconsistent provision made by the National Regulations under section 6 of the National Energy Retail Law; and
	(c)	the National Energy Retail Rules, insofar as they apply as part of the law of South Australia, are modified to the extent necessary to give effect to a regulation made for the purposes of that subsection.
18—Standing offer prices
	(1)	For the purposes of the National Energy Retail Law (South Australia), a designated retailer will be taken to include—
	(a)	in relation to the provision of electricity—an entity or entities prescribed by the regulations for the purposes of this paragraph; and
	(b)	in relation to the provision of gas—an entity or entities prescribed by the regulations for the purposes of this paragraph.
	(2)	Section 11 of the National Energy Retail Law will not apply in this jurisdiction.
	(3)	Section 22 of the National Energy Retail Law (South Australia) will only apply in relation to an entity prescribed under subsection (1) (and the regulations may make any provision in connection with the operation of this subsection).
	(4)	A standing offer price of an entity prescribed under subsection (1) (being relevant for the purposes of the National Energy Retail Law (South Australia)) will be—
	(a)	in relation to the provision of electricity to a particular customer—the price (or prices) fixed by the Commission under section 36AA(4a) of the Electricity Act 1996 as the standing contract price for a class of customers to which the customer belongs and will include all of the tariffs and charges that a retailer charges a small customer for or in connection with the sale and supply of energy to a small customer under the retailer's form of standard retail contract;
	(b)	in relation to the provision of gas to a particular customer—the price (or prices) fixed by the Commission under section 34A(4a) of the Gas Act 1997 as the standing contract price for a class of customers to which the customer belongs and will include all of the tariffs and charges that a retailer charges a small customer for or in connection with the sale and supply of energy to a small customer under the retailer's form of standard retail contract.
	(5)	For the purposes of subsection (4)—
	(a)	any provision of the Electricity Act 1996 or the Gas Act 1997 (as the case requires) that may be relevant to fixing prices that will apply under that subsection will apply in connection with the operation of that subsection; and
	(b)	the Essential Services Commission Act 2002 will apply—
	(i)	in relation to the activities of the Commission in connection with the operation of that subsection; and
	(ii)	in relation to any determination of the Commission that applies to an entity prescribed under subsection (1).
	(6)	Section 23(5) of the National Energy Retail Law (South Australia) will not apply in relation to a variation of the standing offer price of an entity prescribed under subsection (1) that applies under subsection (4).
	(7)	In addition to the requirements of the National Energy Retail Law (South Australia), an entity prescribed under subsection (1) must publish on its website (and keep up to date) a price list setting out all of its tariffs and charges in connection with the sale or supply of energy to its small customers when the entity is acting as a financially responsible retailer under a deemed customer retail arrangement under Division 9 of Part 2 of that Law or as a retailer of last resort under Part 6 of that Law.
	(8)	A price list published under subsection (7) must comply with any requirements prescribed by the National Energy Retail Law (South Australia) in relation to the publication or presentation of any standing offer price.
	(9)	A reference in section 55(2) of the National Energy Retail Law (South Australia) to a retailer's standing offer prices will, in the case of an entity prescribed under subsection (1), be taken to be a reference to the prices published under subsection (7).
	(10)	To avoid doubt, the preceding subsections do not affect the application of section 23 of the National Energy Retail Law (South Australia) to a retailer that is not an entity prescribed under subsection (1).
Note—
Section 18 had not come into operation at the date of the publication of this version.
19—Small market offer customers
Section 31 of the National Energy Retail Law will not apply in this jurisdiction.
21—Retailer of last resort scheme
	(1)	A reference in section 145(4) of the National Energy Retail Law (South Australia) to a retailer's standing offer prices will be taken to be—
	(a)	in the case of an entity prescribed under section 18(1)—the prices published under section 18(7);
	(b)	in any other case—the entity's standing offer price under section 23 of the Law.
	(2)	Despite any other provision made by or under the National Energy Retail Law (South Australia) or any jurisdictional energy legislation, a standing offer price may be varied at any time as a result of a RoLR cost recovery scheme.
Note—
Section 21 had not come into operation at the date of the publication of this version.
22—Small compensation claims regime
	(1)	Subject to subsection (2), Part 7 of the National Energy Retail Law will not apply in this jurisdiction.
	(2)	Part 7 of the National Energy Retail Law will apply in this jurisdiction (and form part of the National Energy Retail Law (South Australia)) from a date to be fixed by proclamation.
23—Minimum standards of service for customers
	(1)	A retailer must comply with any requirements imposed under the regulations relating to minimum standards of service for customers, or customers of a prescribed class.
	(2)	Subsection (1) will be taken to be a civil penalty provision under the National Energy Retail Law (South Australia).
	(3)	In addition, a minimum standard of service for customers prescribed under this section will be taken to be a requirement of the National Energy Retail Law (South Australia) for the purposes of Part 12 of that Law (and will be subject to the compliance, performance, monitoring, information, data, audit and reporting requirements of that Part).
	(4)	Without limiting subsection (3) (or any other provision), the functions and powers of the AER under Part 12 of the National Energy Retail Law (South Australia) will extend in relation to any minimum standard of service to customers prescribed under this section.
24—Late payment fees
	(1)	A retailer may impose a fee for late payment of a bill for a customer retail service.
	(2)	However, if the service is provided under a customer retail contract with a small customer—
	(a)	the fee must not exceed the reasonable costs of the retailer in recovering an overdue amount; and
	(b)	if the customer lodges a complaint in relation to the bill under Part 4 of the National Energy Retail Law (South Australia), the retailer must not take steps to recover a fee for late payment while the complaint is being dealt with under that Part.
25—Immunity in relation to failure to supply electricity
	(1)	Section 316(2) of the National Energy Retail Law (South Australia) will be taken to allow a distributor of electricity to enter into an agreement with a small customer varying or excluding the operation of subsection (1) of section 316 of that Law and, to the extent of that agreement, that subsection does not apply.
	(2)	However, an agreement under subsection (1)—
	(a)	must comply with any requirement prescribed by the regulations; and
	(b)	may not apply in relation to an act or omission of a kind excluded from the operation of this section by the regulations.
Division 4—Miscellaneous
26—Application of Essential Services Commission Act 2002
A retailer will be taken to be a regulated entity operating in a regulated industry for the purposes of the Essential Services Commission Act 2002.
27—Delegation by Minister
	(1)	The Minister may delegate a function or power conferred on the Minister under this Act or the National Energy Retail Law (South Australia)—
	(a)	to a particular person or body; or
	(b)	to the person for the time being occupying a particular office or position.
	(2)	A function or power delegated under this section may, if the instrument of delegation so provides, be further delegated.
	(3)	A delegation—
	(a)	may be made subject to conditions or limitations specified in the instrument of delegation; and
	(b)	does not derogate from the power of the Minister to act in a matter; and
	(c)	is revocable at will by the Minister.
	(4)	In any legal proceedings an apparently genuine certificate, purportedly given by the Minister, containing particulars of a delegation under this will, in the absence of proof to the contrary, be accepted as proof that the delegation was made in accordance with the particulars.
28—Extension of AER functions and powers
	(1)	The following provisions of the National Energy Retail Law (South Australia) apply as if a reference in any such provision to the Law included a reference to this Part, and Parts 6 and 7, of this Act:
	(a)	Parts 8, 12, 13, 14 and 15; and
	(b)	any other provision prescribed by the regulations for the purposes of this subsection.
	(2)	Subsection (1) does not apply—
	(a)	to or in relation to section 20 of this Act; or
	(b)	so as to require the AER to administer any procedures prescribed under section 41(2) of this Act; or
	(c)	to or in relation to any other provision prescribed by the regulations for the purposes of this subsection.
	(3)	The Governor may, by regulation, modify any provision that applies under subsection (1) insofar as it applies to a Part of this Act referred to in that subsection.
	(4)	Without limiting subsection (1) or Division 2 of Part 8 of the National Energy Retail Law (South Australia), the AER may require information or a document to be provided or produced by a person under that Division that relates to a matter that arose before the commencement of that Law.
Note—
Subsection (2)(a) had not come into operation at the date of the publication of this version.
29—Regulations
	(1)	The Governor may make such regulations as are contemplated by, or necessary or expedient for the purposes of, this Part.
	(2)	Without limiting subsection (1), the regulations may—
	(a)	require a retailer to comply with any prescribed codes or rules relating to the electricity supply industry or the gas supply industry made by the Commission under the Essential Services Commission Act 2002; and
	(b)	prescribe obligations and other requirements that a retailer must comply with in relation to the provision of services, including with respect to the connection, de‑energisation or re‑energisation of premises.
	(3)	The regulations may—
	(a)	be of general application or limited in application according to the persons, areas, times or circumstances to which it is expressed to apply;
	(b)	provide that a matter or thing in respect of which regulations may be made is to be determined, regulated or prohibited according to the discretion of the Minister or the Commission.
	(4)	In addition, the Governor may, by regulation—
	(a)	amend or vary the operation of the National Energy Retail Regulations (South Australia); or
	(b)	amend or vary the operation of the National Energy Retail Rules,
insofar as they apply as part of the law of South Australia.
30—Review
	(1)	The Commission must conduct a review of the operation of the National Energy Retail Law in South Australia after the expiry of 2 years from the date fixed under section 4.
	(2)	The review must focus on the impact of the National Energy Retail Law on consumers of energy and whether the implementation of the Law has—
	(a)	resulted in increased efficiencies; or
	(b)	adversely affected customer protection in pursuit of national consistency,
and may address such other matters as the Commission thinks fit.
	(3)	The Commission must prepare a report on the outcome of the review and provide a copy of the report to the Minister.
	(4)	The Minister must, within 6 sitting days after receiving a report under subsection (3), have copies of the report laid before both Houses of Parliament.
	(5)	The Commission must, between the date fixed under section 4 and the completion of the review under this section, publish, on a quarterly basis, statistics about the de‑energisation of premises due to inability to pay energy bills during each quarter, unless the Commission is satisfied that the AER publishes comparable statistics on a quarterly basis.
Part 6—Validation of instruments and decisions of AER—energy retail laws
31—Validation of instruments and decisions made by AER
	(1)	This section applies to an instrument or decision made by the AER if—
	(a)	the instrument or decision was made—
	(i)	on or after the time that this Act was enacted; but
	(ii)	before the time (the application time) that the National Energy Retail Law first started to apply under this Act as a law of South Australia; and
	(b)	had the National Energy Retail Law started so to apply the making of the instrument or decision would have been authorised by or under one of the following laws (the authorising law):
	(i)	the National Energy Retail Law (South Australia);
	(ii)	the National Energy Retail Regulations (South Australia);
	(iii)	this Act;
	(iv)	an instrument made or having effect under this Act; and
	(c)	in a case in which the making of the instrument or decision would be so authorised subject to the satisfaction of any conditions or other requirements (for example, consultation or publication requirements)—the AER has done anything that would, if the National Energy Retail Law had started so to apply, be required under the authorising law for the instrument or decision to be so authorised.
	(2)	For the purposes of the authorising law—
	(a)	the instrument or decision is taken to be valid; and
	(b)	the instrument or decision has effect from the application time—
	(i)	as varied, and unless revoked, by any other instrument or decision to which this section applies; and
	(ii)	subject to that law as so applying.
	(3)	For the purposes of this section—
	(a)	guidelines are an example of an instrument; and
	(b)	the following are examples of decisions:
	(i)	appointments;
	(ii)	determinations;
	(iii)	approvals.
32—AER—authorisation of preparatory steps
	(1)	This section applies if—
	(a)	the AER is required to do something (a preparatory step) before making a decision or making an instrument under one of the following (the authorising law):
	(i)	the National Energy Retail Law (South Australia);
	(ii)	the National Energy Retail Regulations (South Australia);
	(iii)	this Act;
	(iv)	an instrument made or having effect under this Act; and
	(b)	the AER takes the preparatory step—
	(i)	on or after the time that this Act was enacted; but
	(ii)	before the time that the National Energy Retail Law first started to apply under this Act as a law of South Australia.
	(2)	For the purposes of the authorising law, the AER is taken to have complied with the requirement to take the preparatory step.
Part 7—Transitional provisions
33—Interpretation
In this Part—
authorised entity means a relevant entity that, on the relevant day, is taken to be the holder of a retailer authorisation;
Commission means the Essential Services Commission established under the Essential Services Commission Act 2002;
exempt entity means a relevant entity that, on the relevant day, is taken to be an exempt seller;
NERL entity means an entity that, on the relevant day, becomes a regulated entity under the National Energy Retail Law (South Australia);
relevant day means the day fixed by the Governor by proclamation under section 4 as the day on which the National Energy Retail Law applies in this jurisdiction;
relevant entity means an entity—
	(a)	that, immediately before the relevant day—
	(i)	held a licence under Part 3 of the Electricity Act 1996 or held an exemption from the requirement to hold such a licence under that Act; or
	(ii)	held a licence under Part 3 of the Gas Act 1997 or held an exemption from the requirement to hold such a licence under that Act; and
	(b)	that, on the relevant day, is taken to be—
	(i)	the holder of a retailer authorisation; or
	(ii)	an exempt seller,
by virtue of the operation of the National Regulations.
34—Conditions—exempt entities
	(1)	The conditions that will apply to an exempt entity on the relevant day for the purposes of the National Energy Retail Law (South Australia) will be conditions determined by the Minister under this section.
	(2)	The Minister must—
	(a)	furnish written notice of the conditions to the exempt entity; and
	(b)	furnish a copy of the notice of the conditions to the AER.
	(3)	The AER must, as soon as practicable after receiving a copy of a notice under subsection (2), publish the conditions on the AER's website.
	(4)	The conditions determined by the Minister under this section will be taken to be conditions imposed by the AER under section 112 of the National Energy Retail Law (South Australia).
	(5)	The AER must consult with the Minister before it varies or revokes a condition determined by the Minister under this section.
35—Customer contracts—electricity
	(1)	A contract for the sale of electricity between an authorised entity and a customer that is constituted by a standing contract under section 36AA of the Electricity Act 1996 and is in force immediately before the relevant day will, on the relevant day, be taken to be replaced with a contract between the authorised entity and the customer in the form of the entity's standard retail contract applying under Division 3 of Part 2 of the National Energy Retail Law (South Australia) for the provision of the relevant services.
	(2)	A market contract for the sale of electricity between an authorised entity and a customer under Part A of the Energy Retail Code (ERC/03) published by the Commission under the Essential Services Commission Act 2002 and in force immediately before the relevant day will, on the relevant day, be taken to be a market retail contract under section 33 of the National Energy Retail Law (South Australia) (and the minimum requirements that apply under Division 4 of Part 2 of the National Energy Retail Law (South Australia) will apply in relation to that contract).
	(3)	A customer may exercise any right to withdraw from a contract under subsection (2) during a cooling‑off period that existed immediately before the relevant day as if the Electricity Act 1996 still applied (and then subsection (2) will cease to apply in relation to that contract).
	(4)	Where an authorised entity is, immediately before the relevant day, required to sell electricity to a customer under section 36AB of the Electricity Act 1996, the default contract arrangement in place between the entity and the customer will be taken to constitute a deemed customer retail arrangement between the entity and the customer under Division 9 of Part 2 of the National Energy Retail Law (South Australia) with the terms and conditions applying under that Division.
	(5)	A request made to a designated retailer under section 36AA of the Electricity Act 1996 before the relevant day that, immediately before the relevant day, is yet to be subject to a contract between the designated retailer and the relevant customer under the Electricity Act 1996 will be taken to be a request for an offer under section 22 of the National Energy Retail Law (South Australia).
	(6)	The prices applicable to a contract that is taken to exist under the National Energy Retail Law (South Australia) by operation of this section will, on the relevant day, be the prices that would have applied under the Electricity Act 1996 on that day had this Act not been enacted (subject to any variation made under the National Energy Retail Law (South Australia) on or after the relevant day).
	(7)	In connection with the operation of a preceding subsection—
	(a)	any security deposit paid by a customer under the Electricity Act 1996 that is being held by a relevant entity immediately before the relevant day will continue to have effect as if it had been paid under the National Energy Retail Law (South Australia); and
	(b)	a notification given by a party to a contract before the relevant day (and still valid and operative immediately before the relevant day) will, if such a notification may be made under the National Energy Retail Law (South Australia), continue and have effect as if it had been given under that Law; and
	(c)	any direct debit arrangement for the payment of a bill in operation for the purposes of a contract that is subject to the operation of a preceding subsection (and in force immediately before the relevant day) will continue to have effect; and
	(d)	a payment plan or other arrangement in operation for the purposes of a contract that is subject to the operation of a preceding subsection (and in force immediately before the relevant day) will continue to have effect as if it had been entered into under the National Energy Retail Law (South Australia).
	(8)	In this section—
designated retailer means an entity prescribed for the purposes of section 18(1)(a) of this Act.
Note—
Subsections (5) and (8) had not come into operation at the date of the publication of this version.
36—Customer connection contracts—electricity
	(1)	A contract for the supply of electricity between a distributor of electricity and a customer under the Electricity Act 1996 that is constituted by the standard connection and supply contract under Part B of the Electricity Distribution Code (EDC/09) published by the Commission under the Essential Services Commission Act 2002 and is in force immediately before the relevant day will, on the relevant day, be taken to be replaced with a contract between the distributor and the customer in the form of the distributor's deemed standard connection contract applying under Division 4 of Part 3 of the National Energy Retail Law (South Australia) for the provision of the relevant services.
	(2)	Any other contract for the supply of electricity between a distributor of electricity and a customer under the Electricity Act 1996 in force immediately before the relevant day will, on the relevant day, be taken to be a negotiated connection contract under the National Energy Retail Law (South Australia) (with the terms and conditions applying immediately before the relevant day being taken to be the terms and conditions applying under the National Energy Retail Law (South Australia)).
	(3)	This section does not apply if the distributor does not become a NERL entity on the relevant day.
	(4)	An offer to a customer to provide a connection to a supply of electricity under the Electricity Act 1996 by an entity that becomes a distributor under the National Energy Retail Law (South Australia) made before the relevant day (and still operative immediately before the relevant day)—
	(a)	must be maintained as an open offer for a period of 60 days, or for such other period as may be specified in the offer (with the period starting on the making of the offer); and
	(b)	will be taken to be a distributor's connection offer for the purposes of section 70(2)(a) of the National Energy Retail Law (South Australia).
37—Customer contracts—gas
	(1)	A contract for the sale of gas between an authorised entity and a customer that is constituted by a standing contract under section 34A of the Gas Act 1997 and is in force immediately before the relevant day will, on the relevant day, be taken to be replaced with a contract between the authorised entity and the customer in the form of the entity's standard retail contract applying under Division 3 of Part 2 of the National Energy Retail Law (South Australia) for the provision of the relevant services.
	(2)	A market contract for the sale of gas between an authorised entity and a customer under Part A of the Energy Retail Code (ERC/03) published by the Commission under the Essential Services Commission Act 2002 and in force immediately before the relevant day will, on the relevant day, be taken to be a market retail contract under section 33 of the National Energy Retail Law (South Australia) (and the minimum requirements that apply under Division 4 of Part 2 of the National Energy Retail Law (South Australia) will apply in relation to that contract).
	(3)	A customer may exercise any right to withdraw from a contract under subsection (2) during a cooling‑off period that existed immediately before the relevant day as if the Gas Act 1997 still applied (and then subsection (2) will cease to apply in relation to that contract).
	(4)	Where an authorised entity is, immediately before the relevant day, required to sell gas to a customer under section 34B of the Gas Act 1997, the default contract arrangement in place between the entity and the customer will be taken to constitute a deemed customer retail arrangement between the entity and the customer under Division 9 of Part 2 of the National Energy Retail Law (South Australia) with the terms and conditions applying under that Division.
	(5)	A request made to a designated retailer under section 34A of the Gas Act 1997 before the relevant day that, immediately before the relevant day, is yet to be subject to a contract between the designated retailer and the relevant customer under the Gas Act 1997 will be taken to be a request for an offer under section 22 of the National Energy Retail Law (South Australia).
	(6)	The prices applicable to a contract that is taken to exist under the National Energy Retail Law (South Australia) by operation of this section will, on the relevant day, be the prices that would have applied under the Gas Act 1997 on that day had this Act not been enacted (subject to any variation made under the National Energy Retail Law (South Australia) on or after the relevant day).
	(7)	In connection with the operation of a preceding subsection—
	(a)	any security deposit paid by a customer under the Gas Act 1997 that is being held by a relevant entity immediately before the relevant day will continue to have effect as if it had been paid under the National Energy Retail Law (South Australia); and
	(b)	a notification given by a party to a contract before the relevant day (and still valid and operative immediately before the relevant day) will, if such a notification may be made under the National Energy Retail Law (South Australia), continue and have effect as if it had been given under that Law; and
	(c)	any direct debit arrangement for the payment of a bill in operation for the purposes of a contract that is subject to the operation of a preceding subsection (and in force immediately before the relevant day) will continue to have effect; and
	(d)	a payment plan or other arrangement in operation for the purposes of a contract that is subject to the operation of a preceding subsection (and in force immediately before the relevant day) will continue to have effect as if it had been entered into under the National Energy Retail Law (South Australia).
	(8)	In this section—
designated retailer means an entity prescribed for the purposes of section 18(1)(b) of this Act.
Note—
Subsections (5) and (8) had not come into operation at the date of the publication of this version.
38—Customer connection contracts—gas
	(1)	A contract for the supply of gas between a distributor of gas and a customer in force immediately before the relevant day will, on the relevant day, be taken to be a negotiated connection contract under the National Energy Retail Law (South Australia) (with the terms and conditions applying immediately before the relevant day being taken to be the terms and conditions applying under the National Energy Retail Law (South Australia)).
	(2)	If a customer is being supplied with gas under the Gas Act 1997 immediately before the relevant day without being a party to a contract with the distributor of that gas in relation to that supply then, on the relevant day, a customer connection contract will be taken to exist between the customer and the distributor under Part 3 of the National Energy Retail Law (South Australia) (with the terms and conditions applying under Division 4 of Part 3 of that Law).
	(3)	This section does not apply if the distributor does not become a NERL entity on the relevant day.
39—Complaints and dispute resolution
	(1)	On and from the relevant day, a complaint made to a NERL entity or an energy ombudsman (including a complaint made before the relevant day) will proceed under Part 4 of the National Energy Retail Law (South Australia) (even if the complaint involves a matter arising when the Electricity Act 1996 or the Gas Act 1997 (as the case requires) applied in relation to the matter).
	(2)	On and from the relevant day, a dispute arising under the Electricity Act 1996 or the Gas Act 1997 in relation to a NERL entity will proceed before the energy ombudsman under Part 4 of the National Energy Retail Law (South Australia) (including a dispute referred to an energy ombudsman before the relevant day).
40—Provision of information and assistance by Commission
	(1)	Despite any other Act or law, the Commission is authorised, on its own initiative or at the request of the AER—
	(a)	to provide the AER with such information (including information given in confidence) in the possession or control of the Commission that is reasonably required by the AER for the purposes of this Act or the National Energy Retail Law (South Australia); and
	(b)	to provide the AER with such other assistance as is reasonably required by the AER to perform or exercise a function or power under this Act or the National Energy Retail Law (South Australia).
	(2)	Despite any other Act or law, the Commission may authorise the AER to disclose information provided under subsection (1) even if the information was given to the Commission in confidence.
	(3)	Nothing done, or authorised to be done, by the Commission in acting under subsection (1) or (2)—
	(a)	constitutes a breach of, or default under, an Act or other law; or
	(b)	constitutes a breach of, or default under, a contract, agreement, understanding or undertaking; or
	(c)	constitutes a breach of a duty of confidence (whether arising by contract, in equity or by custom) or in any other way; or
	(d)	constitutes a civil or criminal wrong; or
	(e)	terminates an agreement or obligation or fulfils any condition that allows a person to terminate an agreement or obligation, or gives rise to any other right or remedy; or
	(f)	releases a surety or any other obligee wholly or in part from an obligation.
41—Transitional regulation‑making power
	(1)	Without limiting any other provision, the Governor may, by regulation, make any provision of a saving or transitional nature—
	(a)	relating to the transition from the application of the Electricity Act 1996 or the Gas Act 1997 to the application of provisions of the National Energy Retail Law (South Australia) (including in connection with the operation or effect of the National Energy Retail Law); or
	(b)	relating to the operation or effect of the National Electricity (South Australia) Law or the National Gas (South Australia) Law on account of, or in connection with, the commencement of the National Energy Retail Law (South Australia); or
	(c)	relating to the operation or effect of the National Energy Retail Law (South Australia) on account of, or in connection with, the commencement of the Statutes Amendment (National Energy Laws) (Other Gases) Act 2023.
	(2)	Without limiting subsection (1), the Governor may, by regulation—
	(a)	prescribe procedures that will apply as if they were procedures made by AEMO under section 144 of the National Energy Retail Law (South Australia); and
	(b)	vary or revoke procedures made by AEMO under section 144 of that Law.
	(3)	A regulation under subsection (2) may only apply to or in relation to a relevant entity.
	(4)	In the event of an inconsistency between a regulation made under subsection (1) or (2) and any provision of the National Energy Retail Law (South Australia) (or any instrument made under that Law), the regulation will apply to the extent of the inconsistency.
	(5)	A provision of a regulation made under this section may, if the regulation so provides, take effect from the commencement of the National Energy Retail Law (South Australia) or from a later day.
	(6)	To the extent to which a provision takes effect under subsection (5) from a day earlier than the day of the regulation's publication in the Gazette, the provision does not operate to the disadvantage of a person by—
	(a)	decreasing the person's rights; or
	(b)	imposing liabilities on the person.
Schedule—National Ene
        
      